Business High School

Read this excerpt from a company’s conflict resolution policy:

The conflict resolution policy ensures that employees in a dispute can reach a peaceful resolution. This policy applies to all permanent employees of the company. Employees who are in a dispute must first have a face-to-face discussion with each other, under the supervision of the manager or department leader. If the manager is unable to resolve the dispute, a human resources representative will arrange a session with the involved parties. If the dispute is still unresolved, the company will create a review panel to evaluate the situation and determine what steps to take.

Which statement best summarizes the main idea of the policy?

A.
Employees who enter into disagreements with coworkers or managers can approach human resources representatives to arrange a face-to-face discussion or a review panel.
B.
If the employees of the company have a disagreement, they can ask their supervisors to arrange a session with a human resources representative.
C.
The company’s conflict resolution policy helps employees understand how the company will review their actions if they have a disagreement with coworkers or supervisors.
D.
The company’s conflict resolution policy helps employees resolve disagreements by offering face-to-face discussions, sessions supervised by a human resources representative, and review panels.
E.
The company’s conflict resolution policy discourages permanent employees from getting into conflicts in the workplace by establishing rules about the resolution process.

Answers

Answer 1

The statement that best summarizes the main idea of the policy is that C. The company’s conflict resolution policy helps employees understand how the company will review their actions if they have a disagreement with coworkers or supervisors.

How to explain the information?

The conflict resolution policy makes sure that workers can settle a disagreement amicably. All of the company's full-time employees are covered by this policy. Employees in conflict must first speak to each other face-to-face while being supervised by the manager or department head.

A human resources agent will schedule a meeting with the parties involved if the manager is unable to settle the conflict. The business will set up a review panel to assess the matter and decide what to do if the dispute is still unresolved.

Therefore, the company’s conflict resolution policy helps employees understand how the company will review their actions if they have a disagreement with coworkers or supervisors.

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